Refund & Returns

Agravat Online Store Return Policy, Refund Policy, Cancellation and Shipping Charges Policy.

Dr Agravat Healthcare Limited (“Agravat Online Store”) team facilitates processing correct medicines as per order and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content


‘Return’ means an action of giving back the product ordered at Agravat Online Store portal by the consumer. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;
  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
  3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Agravat Online Store reserves the right to cancel the Return request, if the customer reaches out to Agravat Online Store after 7 days of delivery.
Upon receiving your Return/Refund request, Agravat Online Store shall verify the authenticity and the nature of the request. If Agravat Online Store finds that the request is genuine, it will initiate the Return and Refund process. Agravat Online Store shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Agravat Online Store reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Agravat Online Store in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering of product doesn’t qualify for Return;
  2. Batch number of the product being returned should match as mentioned on the invoice;
  3. Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
  4. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

We take utmost care to give you a good shopping experience and due to the type of product and combo kit we send; we don’t support returns.


  1. For Return intimation, please visit call on +917575008686 and chat with us from 9AM to 9PM, Monday to Saturday.
  2. Agravat Online Store customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
  3. Once the claim is verified as genuine and reasonable, Agravat Online Store will initiate the collection of product(s) to be returned.
  4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
  5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

NOTE: We take utmost care to give you a good shopping experience and due to the type of product and combo kit we send; we don’t support returns.


In case, if the claim is found to be valid, Refund will be made as Order placed through online wallet will be credited to the wallet; As we don’t support the Return of the product once ordered and shipped, so thus we don’t support the Refund.


Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to

For any further Refund related information, please write to


Customer cancellation:

We don’t accept Cancellation of the Order as per our Shipping Policy.

Dr. Agravat Healthcare Limited reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirements could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.